FAQs


What is your return policy?

DM us on instagram with your return inquiry and we'll do our best to help

Can you be more detailed about social responsibility?

We try to make decisions that are mutually beneficial to us, and the community. We work with other small businesses, like printers and manufacturers that are based in Canada for most of our products. When we do go over seas, it's with trusted collaborators that are fair trade certified

Why aren't you 100% made in Canada?

Simply put, Canada can't grow some of the materials we work with, or would like to work with. We mainly work with suppliers and distributors that are based in Canada, but some of them outsource their materials

Does bamboo shrink?

Through our own testing, we have found that our bamboo items (unless otherwise stated - like the unwashed blanks) do not shrink in the dryer. To be safe, we still recommend hang drying the items and say to do so on our washing instructions, but if you don't like separating items or you simply forgot, you should have nothing to worry about

Why is your logo a ghost?

Why not

What is MAWB and why does its logo show up on the mailing list popup?

MAWB is a project we are planning to initiate in 2021, but because of the limitations of shopify, some stuff that you don't need to see bleeds through to what you end up seeing. But it's just our mailing list

What is uniquitytoronto.com

uniquitytoronto.com is one of our domains. Initially, we were going to build the website ourselves. However, we encountered a number of issues and costs that we, straight up, were not equipped to handle. These issues kept delaying everything else we were planning to complete and thus pushed our release date much further than we initially planned. We finally decided to leave that website for later and made this website with the help of shopify