FAQs


 

What is your return policy?

DM us on instagram with your return inquiry and we'll do our best to help

Can you be more detailed about social responsibility?

Any more detailed and it gets redundant, trust me. But if you're reading this you must be interested. Finish the sentence, with great power... you get me? Except we don't have much power. A lot of people seem to forget that. But we don't want to use that as a crutch. We try to make decisions that are mutually beneficial to us, and the community. We work with other small businesses, like printers and manufacturers that are based in Canada for most of our products. When we do go over seas, it's with trusted collaborators that are fair trade certified

Why aren't you 100% made in Canada?

Simply put, Canada can't grow some of the materials we work with, or would like to work with. We mainly work with suppliers and distributors that are based in Canada, but some of them outsource their materials

Does bamboo shrink?

Through our own testing, we have found that our bamboo items (unless otherwise stated - like the unwashed blanks) do not shrink in the dryer. To be safe, we still recommend hang drying the items and say to do so on our washing instructions, but if you don't like separating items or you simply forgot, you should have nothing to worry about

Why is your logo a ghost?

We have different iconography for different themes of design. The friendly phantom is our first, and most common icon. It showcases a more light-hearted nature

What is MAWB and why does its logo show up on the mailing list popup?

A surprise tool that will help us later... If I'm being real, that shit was set up so long ago, and we have no idea how to fix it, but MAWB's part of the family so no worries

What is uniquitytoronto.com

uniquitytoronto.com is one of our domains. Initially, we were going to build the website ourselves. However, we encountered a number of issues and costs that we, straight up, were not equipped to handle. These issues kept delaying everything else we were planning to complete and thus pushed our release date much further than we initially planned. We finally decided to leave that website for later and made this website with the help of shopify